Website Terms and Conditions
Last updated: September 5, 2026
This website is operated by Women Wecare Limited Partnership, the owner of the “VVOMEN” brand of menstrual cups, VVOMEN menstrual underwear, intimate cleansing gels, and personal lubricants. These products are sold through this website, and Women Wecare Limited Partnership is the entity responsible for receiving payments arising from such sales.
Women Wecare Limited Partnership holds shares in Doctor Clitoria Co., Ltd., the company that owns Clitoria Clinic.
This website is used solely to provide information about and promote Clitoria Clinic. It does not accept payments for medical services or health consultations.
Women Wecare Limited Partnership is hereinafter referred to as the “Company,” “we,” “us,” or “VVOMEN.”
By accessing or using this website, registering for an account, or placing an order, you acknowledge that you have read and agreed to these Terms and Conditions.
Please read these Terms and Conditions carefully before placing an order.
1. Business Information
Business name: Women Wecare Limited Partnership
Tax identification number/Legal entity registration number: 0123564005241
Registered office: 6 Thetsaban 1 Road, Soi 2, Nai Mueang Subdistrict, Mueang Kamphaeng Phet District, Kamphaeng Phet 62000, Thailand
LINE Official Account: @vvomen
Email: vvomen.vvecare@gmail.com
2. Permitted Use of the Website
Users agree to use this website only for lawful purposes and must not engage in any activity that may interfere with the website’s systems or security, or infringe the rights of the Company or any other person.
Users must not reproduce or reuse any information, images, trademarks, or other website content for commercial purposes without prior written permission from the Company.
3. Eligibility to Place an Order
Customers must have the legal capacity to enter into a binding transaction. Minors and persons with limited legal capacity must obtain consent from their lawful representative before placing an order.
Customers must provide accurate, complete, and up-to-date information, particularly the recipient’s name, telephone number, and delivery address.
The Company will not be responsible for any delay or loss resulting from incorrect information provided by the customer, unless the delay or loss is caused by the Company or a service provider selected by the Company.
4. Product Information and Health Guidance
VVOMEN sells menstrual care products, including menstrual cups and related products. The appearance, colour, and size displayed on a screen may differ slightly from the actual product due to the customer’s device and display settings.
Information provided on this website is intended for general educational purposes and product-use guidance only. It is not intended to provide an individual medical diagnosis or treatment.
Users should read the product instructions, review all precautions, and discontinue use if any unusual symptoms occur. If a user experiences severe pain, abnormal bleeding, fever, a rash, swelling, difficulty breathing, or signs of infection, the product should be removed and medical attention should be sought promptly.
Results, fit, comfort, and adjustment periods may vary between individuals. Selecting a size or model based on general guidance does not guarantee that the product will be suitable for every user.
5. Prices, Promotions, and Taxes
All prices are stated in Thai baht and include value-added tax, as indicated on the product page or checkout page. Shipping fees, discounts, complimentary items, and promotional conditions will be displayed before the customer confirms the order.
We reserve the right to change prices and promotions for future orders. Such changes will not affect orders that have already been paid for and confirmed, except in the event of an obvious system or pricing error.
In such circumstances, we will contact the customer and offer the option to confirm the order at the correct price or cancel the order and receive a full refund.
Promotions and discount codes cannot be exchanged for cash or applied retrospectively unless otherwise stated or required by law.
6. Orders and Formation of the Sales Contract
Adding a product to the shopping cart or submitting an order does not constitute acceptance of the order.
A sales contract is formed when the Company has received payment and issued an order confirmation to the customer.
The Company may reject or cancel an order if:
The product is unavailable.
The payment information is incorrect.
There is a material error in the product price or information.
If the customer has already made payment, the Company will issue a refund through the original payment method or another method agreed upon with the customer. No fee arising from a cancellation initiated by the Company will be deducted from the refund.
7. Payment
Customers must make payments through the payment channels provided on the website and are responsible for checking the amount before confirming the transaction.
The Company does not retain complete payment card details. Where payment is processed through a third-party service provider, the transaction may also be subject to that provider’s applicable terms and conditions.
Orders for which payment has not been successfully completed may be automatically cancelled within the period specified by the system.
8. Delivery
The Company will deliver products to the address provided by the customer. Any stated delivery period is an estimate and may be affected by public holidays, remote delivery locations, force majeure events, or the operations of the shipping provider.
Upon receiving the parcel, customers are encouraged to make a continuous video recording from before opening the package until all items have been inspected. This may help the Company investigate and resolve any issue more quickly.
However, the absence of an unboxing video will not automatically result in the rejection of the customer’s claim or rights. The Company will consider all available evidence.
If the tracking status indicates that a parcel has been delivered but the customer has not received it, or if the parcel is visibly damaged, please contact the Company as soon as possible and provide the relevant order number.
9. Cancellations, Exchanges, Returns, and Refunds
Order cancellations, product returns, exchanges, and refunds are governed by the Company’s Refund Policy, which forms an integral part of these Terms and Conditions.
Nothing in the Refund Policy or these Terms and Conditions is intended to exclude or restrict any consumer rights provided by applicable law.
10. Intellectual Property
The VVOMEN name, trademarks, logos, photographs, illustrations, videos, written content, product instructions, website design, and other content are owned by the Company or used under licence from their respective owners.
Such materials must not be reproduced, modified, distributed, sold, or used for commercial purposes without prior permission, except where permitted by law.
11. Reviews and User-Generated Content
When submitting a review, photograph, comment, or other content, the customer confirms that:
They have the right to use and submit that content.
The content does not infringe another person’s rights or personal data.
The content is not false, unlawful, or wrongfully harmful.
The customer grants the Company permission to display, reproduce, or adapt the submitted content for product promotional purposes without charge, unless the customer subsequently informs the Company that they do not consent to its future use.
The processing of personal data is governed by the Company’s Privacy Policy.
12. Limitation of Liability
The Company is responsible for losses or damage arising from a breach of contract, a defective product, or the Company’s conduct to the extent required by law.
However, the Company is not responsible for losses or damage resulting from:
Misuse of the product
Failure to follow the product instructions
Modification of the product
Sharing the product with another person
Use of a deteriorated or damaged product
Disregarding product warnings without reasonable cause
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including liability relating to unsafe products, wilful misconduct, or gross negligence.
13. Force Majeure
The Company will not be considered in breach of contract where a delay or failure to perform its obligations results from circumstances reasonably beyond its control, including natural disasters, epidemics, war, disruptions to transportation services, power outages, or network failures.
The Company will notify affected customers and take reasonable steps to minimise the impact of such circumstances.
14. Amendments to These Terms and Conditions
The Company may amend these Terms and Conditions to reflect changes in its operations or applicable law. The date of the most recent revision will be displayed at the beginning of this document.
Any amendment will apply to website use and orders placed after the revised Terms and Conditions are published. Amendments will not reduce any rights that a customer has already acquired unless otherwise required by law.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Thailand.
If a dispute arises, the parties will first attempt to resolve the matter through good-faith discussions.
Nothing in this section limits a consumer’s right to submit a complaint to a government authority or exercise any other right available under applicable law.
Refund and Return Policy
Last updated: September 5, 2026
VVOMEN is committed to ensuring the quality and safety of our products while maintaining the highest standards of customer hygiene. This policy outlines the terms and conditions for order cancellations, product returns or exchanges, and refunds.
1. Cancellation Before Shipment
Customers may request to cancel an order before the parcel has been handed over to the shipping provider. Please contact us and provide your order number. If the cancellation is completed in time, the Company will issue a full refund.
If the parcel has already been shipped, please follow the return conditions outlined below.
2. Change-of-Mind Returns for Unopened Products
Customers may request a return within 7 days of receiving the product, provided that:
The product and all accessories have never been used.
The packaging and hygiene seal remain intact.
All complimentary items and products included in the set are returned in full.
Please do not open the hygiene seal if you are unsure about the model or size. Contact our team for advice before opening the product.
For change-of-mind returns, the customer is responsible for the return shipping costs. The Company will refund the product price and the original standard shipping fee paid by the customer.
3. Opened or Used Products
For the health and safety of all customers, menstrual cups and other products intended for internal use cannot be resold once the hygiene seal has been opened or the product has been used.
Therefore, the Company generally cannot accept returns or exchanges due to a change of mind, including when:
The selected size or model is unsuitable.
The customer does not prefer the softness or firmness of the product.
The customer is not yet comfortable or familiar with using the product.
These restrictions do not apply to defective, faulty, unsafe, incorrect, or otherwise returnable products under applicable law.
4. Defective, Incorrect, Damaged, or Incomplete Orders
If a product has a manufacturing defect, is damaged during shipping, is delivered in the wrong model, size, or colour, or if any item is missing, please contact us within 7 days of receiving the order or as soon as the issue is discovered.
Please provide the following information:
Order number, customer name, and contact details
Clear photographs or videos showing the product, packaging, label, and the issue
Tracking number and a description of the problem
Once the issue has been verified, the customer may choose either:
A replacement product at no additional cost; or
A refund for the affected product.
If a replacement product is unavailable, the Company will issue a full refund for the affected product, including the related shipping costs.
The Company will cover the return shipping and replacement delivery costs when the issue results from the Company, the product itself, or the shipping service arranged by the Company. Please wait for return instructions before sending the product back.
5. Non-Refundable Circumstances
To the extent permitted by law, the Company may refuse a refund in the following circumstances:
The product is in normal condition, but its hygiene seal has been opened or it has been used, and the return is due to a change of mind.
The damage results from misuse, failure to follow the instructions, improper cleaning or sterilisation, or exposure to unsuitable chemicals.
The product shows normal wear and tear or was damaged after delivery for reasons unrelated to an existing defect.
The customer cannot provide proof of purchase from a sales channel that the Company can verify.
The item is a sample, complimentary product, or product clearly marked as non-returnable, unless it is defective, incorrect, or required to be accepted for return by law.
6. How to Request a Return or Exchange
Contact the Company through LINE Official Account: @vvomen, and provide your order number and relevant details.
Submit photographs or other information requested by our team to verify the order and the condition of the product.
Pack the product and all accessories securely to prevent damage during return shipping.
7. Refund Processing Time and Method
Once a refund has been approved, the Company will process it as soon as possible and, where required by law, no later than 15 days from the date the Company receives the refund request or written notice of cancellation.
For returns voluntarily accepted under this policy, the refund will be processed within 7–15 business days after the returned product has been received and inspected.
Refunds will be issued through the original payment method. If this is not possible, the Company will contact the customer to request bank account details. The account name must match the name of the purchaser or payer.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment service provider.
8. Products Purchased from Resellers or Third-Party Platforms
If the product was purchased from a reseller, retail store, or third-party platform, please contact the original sales channel first, as the return and refund process may be subject to that channel’s policies.
Customers may still contact VVOMEN for assistance regarding product defects or safety concerns.
9. Return and Refund Contact Information
LINE Official Account: @vvomen
